We strive to ensure a smooth experience. If you're eligible for a refund, here's how it works.
When You're Eligible
Booking cancelled 2+ hours before appointment — 100% refund
Booking cancelled within 2 hours — 50% refund
Salon cancels or doesn't show up — 100% refund
Service quality issue (with valid complaint) — Full or partial refund
When Refund is Not Applicable
No-show without prior cancellation
Completed services with no valid complaint
Pay-at-salon bookings (no online payment made)
Refund Process
1
Cancel booking or raise a complaint
2
Refund auto-initiated (or reviewed within 24 hrs for complaints)
3
Amount credited to original payment method in 5-7 business days
Need help with a refund? Raise a ticket